Terms & Conditions
Terms and Conditions
1. General Information: These Terms and Conditions apply to all purchases made through our webshop. By purchasing from us, you agree to the terms outlined below.
2. Products: We offer high-quality art prints, ceramics, meditation cushions, and eye pillows. Art prints are produced upon order.
3. Processing Time Art Prints: Please allow an additional 3-4 business days for processing, as each print is custom-made. Ceramics, Meditation Cushions, and Eye Pillows: These items will ship within 2-3 business days unless otherwise indicated.
4. Shipping: We ship from the Netherlands. Shipping costs and estimated delivery times will be calculated at checkout based on your location. Once shipped, we are not responsible for delays caused by the carrier.
5. Refunds: Refunds are accepted for most items within 14 days of receiving your order. Items must be unused, in original condition, and packaging. Art prints that are custom-made upon order are not eligible for exchange or return, unless defective. Please email stephsabolart@gmail.com with your order number and return tracking information. The customer is responsible for arranging and the expense of return shipping. The refund amount is the value of the product excluding any original shipping costs.
6. Custom and Personalized Items: Custom-made items such as art prints are non-refundable and non-exchangeable unless there is a defect or error on our part.
7. Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of receipt by emailing stephsabolart@gmail.com with photos of the damage or defect. We will arrange for a replacement or issue store credit at no additional cost to you.
8. Right to Cancel: For non-custom items (ceramics, meditation cushions, and eye pillows), you have the right to cancel your order within 14 days of receipt under EU law. Custom-made items are exempt from this right.
9. Payment: We accept all major credit cards, and other listed payment methods during checkout. Payment must be completed before your order is processed.
10. Contact Information: For any questions or concerns, please contact us at stephsabolart@gmail.com or call us at +31 617756021.
11. Complaints: Please email stephsabolart@gmail.com with any questions or complaints. We are not affiliated with a complaints board. European Commission Online Dispute Resolution
11. Changes to Terms and Conditions: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically for updates.